Refund policy

Our return policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also be returned in its original packaging whenever possible.

All merchandise returned to KOREA HOME should include the original packaging and all items, accessories, and documentation that came with the product.

If the original packaging is no longer available, please use a suitable replacement box and secure packaging materials to ensure that the product is properly protected during transportation.

The return address may vary depending on the product and your location. Our customer service team will provide the appropriate return instructions and return address when your return request is approved.

To complete your return, we require a receipt, order number, or other proof of purchase.

Please do not send your purchase directly to the manufacturer unless specifically instructed by Lubinski Customer Service.

Promotional & Sale Items

Purchases made during certain promotional or clearance sales may be final sale and non-refundable, unless the product arrives damaged, defective, or has a verified manufacturing defect.

Please contact our customer service team before returning any promotional or sale item so we can confirm whether it qualifies for a return.

Refunds

Once your returned item is received and inspected, we will send you an email confirming that we have received your return.

We will also notify you whether your refund has been approved or rejected based on the condition of the returned product and our return requirements.

If your refund is approved, the refund will be processed to your original payment method within approximately 3 business days.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, credit card company, payment provider, or financial institution.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account or payment account again.

If the refund is still not visible, contact your credit card company or payment provider, as it may take additional time for the refund to be officially posted.

You may also contact your bank to confirm whether there is any processing delay.

If you have completed these steps and still have not received your refund, please contact KOREA HOME Customer Service for further assistance.

Return Shipping

Unless the return is due to a defective, damaged, or incorrect product, customers are generally responsible for the cost of return shipping.

Original shipping costs are non-refundable.

If a refund is approved for a return that is not caused by a product defect or an error on our part, the applicable return shipping cost may be deducted from the refund amount.

For damaged, defective, or incorrect products, please contact KOREA HOME Customer Service before sending the item back. We may request photos or other information to help us evaluate the issue and determine the appropriate solution.

Exchanges

If you need to exchange an item, please contact us within 15 days of delivery.

Exchange availability may depend on product availability and the condition of the returned item. Additional shipping time may apply depending on your location and the destination of the replacement product.

Please contact KOREA HOME Customer Service before sending any product back to ensure that your return or exchange is processed correctly.

KOREA HOME — Preserve the Craft. Enjoy the Moment.